Faqs
FAQs
Product
How do I choose the right size for clothing?
To ensure a perfect fit, we provide a comprehensive size chart available at [link]. Additionally, our "Size Guide" tool on each product page offers detailed measurements and tips. If you require further assistance, our customer support team is always ready to help.
Are your products eco-friendly or sustainable?
Yes, sustainability is at the core of our operations. We utilize organic fabrics and natural dyes in our Ikkat and Kalamkari products, minimizing environmental impact. Our commitment extends to ethical production practices, supporting artisan communities, and promoting traditional crafts, thereby fostering a sustainable ecosystem.
What materials are used in your products?
At Tiwi.co.in, we take pride in crafting our products using traditional Indian textiles, primarily focusing on Ikkat and Kalamkari fabrics.
- Ikkat: This is a resist-dyeing technique where yarns are tie-dyed before weaving, resulting in distinctive, intricate patterns. Our Ikkat fabrics are sourced from renowned weaving clusters, ensuring authenticity and quality.
- Kalamkari: A revered art form involving hand-painting or block-printing on fabric using natural dyes. Our Kalamkari pieces are created by skilled artisans, preserving the rich heritage of this craft.
By choosing these materials, we ensure that each product embodies cultural significance, durability, and aesthetic appeal.
Orders
What if my order arrives damaged?
We apologize for any inconvenience caused by receiving a damaged item. Please email clear photographs and opening video of the damaged product to +919963744600 within 48 hours of delivery. We will assess the situation and arrange for a replacement or refund as appropriate.
Can I modify or cancel my order after placing it?
We strive to process orders promptly. If you wish to modify or cancel your order, please contact us within 2 hours of placement at +919963744600. Once an order is dispatched, cancellations or modifications are not feasible.
Do you ship internationally?
At present, we ship exclusively within India. We are exploring options to extend our services internationally. Please follow our updates for announcements regarding global shipping.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via SMS and email, allowing you to monitor your shipment's progress in real-time.
How long does delivery take?
Our standard delivery timeframe is 4-5 business days. For those requiring faster service, we offer express shipping options delivering within 2–3 days, selectable at checkout.
Payments
Can I pay cash on delivery (COD)?
Yes, we offer Cash on Delivery. To enhance your shopping experience and ensure order commitment, we provide a Partial COD option. With Partial COD, you pay a small portion of the total order value online when placing your order, and the remaining balance in cash upon delivery.
How long do refunds take to process?
Refunds are initiated within 2 business days of approval. The credited amount should reflect in your account within 5–7 business days, depending on your bank's processing times.
Is my payment information secure?
Absolutely. We employ SSL encryption and collaborate with trusted payment gateways like Razorpay to ensure that your payment information remains confidential and secure.
What payment methods do you accept?
We offer a variety of secure payment options, including UPI, credit/debit cards, NetBanking, and popular digital wallets such as Google Pay and PhonePe.